Description

Basic Function: To provide direction and oversight to the Lead Billing and Outreach Representatives within the organization to assure accurate, timely billing practices, maximizing patient service revenue

Principal Accountabilities:

1. Pursue collection efforts on past due accounts
2. Respond to the needs of the Director of Billing Services and/or Chief Dental Officer
3. Work as a liaison between ConnextCare and the electronic record vendor
4. Provide learning and growth opportunities for Billing staff
5. Directly supervise the Billing and Dental Billing 
6. Participate on the Credentialing program committee
7. Answer questions from the satellite offices in regards to billing and collections 
8. Knowledge in all aspects of the practice management system
9. Maintain responsibility for third party billing delegating daily activity to appropriate staff
10. Oversee Billing schedule to ensure adequate department coverage
11. Dissemination of any pertinent updates to the Billing staff 
12. Review and approve employee electronic time cards
13. Identify and address immediate staffing needs to maximize the productivity of the Billing department
14. Organize and prepare auditing charts for billing
15. Update and maintain Transaction Express and Health Center Resource clearing house
16. Be a backup when necessary in any Billing or Outreach position
17. Monitor staff compliance with Finance, Corporate and personnel policies and procedures acting appropriately in circumstances that may need disciplinary action
18. Be present and available to participate in any way needed during the annual Financial Audit.
19. Work with insurance company representatives to ensure payment on claims
20. Ensure compliance of appropriate Joint Commission standards
21. To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
22. Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

• Associates Degree, combination of experience and High School diploma/GED
• Supervisory/Management experience required
• Strong ability to firmly pursue payments on accounts
• Verbal and written communication skills
• Use proper judgment and decision making skills
• Comply and enforcing the organizations code of conduct, safety rules and adheres to all company policies
• Cooperate, work, and communicate with staff, supervisors, management, and visitors to our facility in an ethical, effective and professional manner
• Computer proficiency with Microsoft Suite and the practice management system 
• Ability to display compassion and work well in stressful situations
• Must be keenly aware of the importance of confidentiality in all aspects of the position